SERVICE POLICIES
Honey Hue Tans
Our Commitment
Every service at Honey Hue Tans is performed with professional-grade products, precision application technique, and a custom formula built specifically for your skin. We stand behind our work. If something isn’t right, we want to know — and we will make it right.
Results & Realistic Expectations
Spray tan results vary based on individual skin type, natural pigmentation, skin condition, preparation, and aftercare. Factors outside our control — including existing dryness, product buildup, medications, hormonal changes, and failure to follow preparation or aftercare instructions — directly affect how color develops, distributes, and lasts.
By booking a service with Honey Hue Tans, you acknowledge that results are not guaranteed to be identical across appointments or identical to results seen on other clients.
Client Responsibility: Preparation
Arriving properly prepared is your responsibility and directly impacts your result. Before your appointment:
- Shower, exfoliate, and shave at least 24 hours prior
- Arrive with clean, product-free skin — no deodorant, lotion, perfume, or makeup
- Avoid waxing or laser treatments within 48 hours of your appointment
- Disclose any skin conditions, sensitivities, or medications that may affect your result on your intake form
Honey Hue Tans is not responsible for results affected by improper preparation.
Client Responsibility: Aftercare
Maintaining your result after your appointment is your responsibility. This includes:
- Following all aftercare instructions provided at the time of your service
- Avoiding prolonged water exposure, sweating, or tight clothing during the development period
- Moisturizing regularly to extend the life of your tan
- Using spray-tan-safe products throughout the fading process
Honey Hue Tans is not responsible for premature fading, uneven development, or unsatisfactory results caused by failure to follow aftercare instructions.
Satisfaction Policy
If you have a concern about your result, contact us within 48 hours of your appointment. We will review your concern, assess whether it falls within our control, and offer a resolution — which may include a complimentary touch-up at our discretion.
Concerns raised after 48 hours or once the tan has begun to fade naturally may not be eligible for a resolution service.
Contact us: help@honeyhuetans.com
Refund Policy
All services are non-refundable. Spray tanning is a personal service — once it has been performed, no refunds will be issued regardless of outcome.
If you are dissatisfied, contact us directly within 48 hours. We are committed to making it right through service, not refunds.
Cancellation & No-Show Policy
Cancellation Policy
We kindly request a minimum of 24 hours notice to cancel or reschedule an appointment. This allows us time to fill the appointment slot with another client. Cancellations made less than 24 hours prior to scheduled services will incur a charge for the full service amount as resources have already been allocated and staff scheduled for your visit. As a small business, last minute cancellations greatly hinder our ability to serve others waiting for appointments.
Services and Products
By booking services or purchasing products with us, you acknowledge that these are non-refundable except when required by law. As a service-based business, we do not provide cash refunds once services have been provided or retail products purchased. We strive to deliver exceptional quality and value to our clients with all offerings. Please let us know if any issues arise so that we may address them in a timely manner.
Fraudulent Activity Prohibited
The processing of illegitimate chargebacks results in significant losses for small businesses like ours. We provide clear policies and descriptions when taking payments to avoid confusion. Any chargebacks made without merit or cause will be considered fraudulent activity, addressed to the fullest extent permitted by law. It is our hope that by clearly communicating our terms and conditions, we can avoid such situations which negatively impact our business operations.Payment Disputes & Chargebacks
By completing the Honey Hue Tans client intake form prior to your appointment, you confirm that you have read, understood, and agreed to these policies in full. This agreement is recorded at the time of your intake form submission and timestamped in our system.
If you have a concern with your service, you are required to contact Honey Hue Tans directly before initiating any payment dispute or chargeback with your financial institution. We are committed to resolving concerns promptly and professionally.
Initiating a chargeback for a completed service without first contacting Honey Hue Tans directly is a violation of our agreed service terms. In the event of any payment dispute, Honey Hue Tans will submit all relevant documentation to your financial institution — including your completed intake form, timestamped policy agreement, and full service records — to contest the claim.
Health & Skin Conditions
DHA (dihydroxyacetone), the active ingredient in professional spray tan solution, is approved by the FDA for external cosmetic use. Clients with known skin conditions, allergies, or sensitivities should consult a physician before receiving a spray tan service.
By submitting your intake form and receiving service, you confirm that all known skin conditions, allergies, and sensitivities have been disclosed. Honey Hue Tans is not liable for reactions resulting from undisclosed conditions.
Policy Updates
Honey Hue Tans reserves the right to update these policies at any time. The current version is always available at honeyhuetans.com/policies.